0#### ⇨ WHAT IS THE AGE REQUIREMENT?

The Retreat is 21+ only. A valid issued ID is needed upon registration at Miraval. If we cannot verify your age, you will not be allowed into the Retreat. Anyone under the age of 21 will be stopped at the entrances, refused entry and tickets will not be refunded. Please don’t bring infants or small children in child carriers as they will not be permitted entry.

⇨ CANCELLATION POLICY

The I Am Wholehearted Retreat is non-refundable. All sales are final, and the Company does not offer any money-back guarantees. You recognize and agree that you shall not be entitled to a refund for any purchase under any circumstances.

⇨ I HAVE A QUESTION ABOUT A TICKET PURCHASE I HAVE ALREADY COMPLETED. WHAT NOW?

Please email us at info@iamwholehearted.com

⇨ SAFETY & SANITATION PROTOCOLS

Miraval has been establishing new safety measures and protocols in collaboration with leading health and sanitation experts. Every decision, new process, and procedure has been made with the safety of our guests and colleagues top of mind.

The Miraval experience has always been about choice, and meeting you where you are. We want you to have as much information available as possible as you make your Miraval reservation and craft your itinerary. Some things will look different, but the core experience will remain the same. To start, all wellness activities will require advance sign up to ensure physical distancing and proper sanitation between classes.

Masks will be required in certain areas. Housekeeping will only be available upon request.

⇨ CAN I USE MY DIGITAL DEVICES?

Cellphone and digital device policy: MIRAVAL IS A DIGITAL DEVICE-FREE PROPERTY. Mindfulness is the core of the Miraval philosophy. In everything we do, we encourage our guests to live in the present moment, conscious of the unique intersection of mind, body and spirit. In order to foster a tranquil environment for all our guests, please understand and adhere to “Miraval Mode” during your visit with us.

MIRAVAL MODE is allowing yourself to unplug and be present. Miraval guests are required to unplug from all digital devices, including your cellphone, tablets, and focus on living in the present moment and being aware of your surroundings. E-Readers are permitted. Leave your phone in your cell phone sleeping bag your receive at check-in, place it in its cell phone “bed” and enjoy living in the now. We understand that you may want to capture your experience on your phone camera, please do, but be mindful of the other guests on property. If you do need to use your digital device outside of your room, we will show you the designated areas on property where device usage is permitted.

During your visit you may notice some our colleagues on cellular devices – rest assured this is our means for taking care our guest’s needs and maintaining our beautiful property.

Also, in consideration of those around you, please refrain from using digital devices to take notes in lectures/workshops. Complimentary notepads and pens are provided for your convenience.

“I understand that I may be approached by a Miraval staff member to terminate cell phone usage in areas not designated for digital devices. I will be mindful of guests around me when using it in designated cell phone areas.”

⇨ WHAT DO I NEED TO PACK?

Arizona is known for its warm sunny days year round with a blanket of coolness in the desert morning and evenings. For maximum comfort we suggest layers of athletic or yoga wear during your day. Evening dining is resort casual and a light wrap or fleece for the cooler desert evening is suggested.

All equestrian activities require long pants and closed toed shoes. Challenge activities require tennis shoes. Spa services such as Aqua Zen require a swimsuit and other services such as Thai massage require loose comfortable clothing.

It is recommended you bring the following items: sunscreen, hat, sunglasses, yoga wear, workout clothing, swimsuit, running and hiking shoes, camera and journal. Check current weather conditions prior to arrival to pack accordingly.

⇨ SCHEDULING ACTIVITIES, PRIVATE SESSIONS, & SPA SERVICES

For maximum availability, we recommend that you schedule your activities, private sessions and spa services at least 6-8 weeks in advance of your stay. Please advise with the I Am Wholehearted team in advance of booking activities to not interfere with the Retreat schedule.

Miraval Advisors are available to answer all of your questions 7 days a week. Our dedicated team of Experience Planners are here to help you. Please reach out to them today with any questions or requests by phone at 1.800.232.3969 or by email at arizona.experience.planning@miravalresorts.com.

⇨ ARRIVAL & DEPARTURE

Check-in time is 3 pm but guests may arrive on property as early as 11 am. Lunch is included and opens at 11:30 am. Upon check in, you will be given an orientation and tour of the property.

Check-out time is 11 am and we would be glad to store your luggage at Guest Services should you wish to remain on property until 2 pm. Lunch is included on the day of departure with meal service starting at 11:30 am. Late check-out is based on availability; however, please note that the last complimentary shuttle back to the Tucson International Airport departs at 2 pm from the resort.

⇨ GRATUITIES & TIPPING

Miraval is a non-tipping resort property. We believe a “no tipping” policy is essential to a mindful guest experience. Once you arrive at Miraval, a friendly “thank you” or note on a guest comment card is the best tip you can give and the only one we allow.

⇨ PETS

As much as we love pets, there is a no pets policy on the property. Miraval can refer you to a great local pet boarding home for the duration of your stay. Service animals* are the only pets allowed on property and must be under control and on a leash at all times when outside your guest room. Guests who require service animals must inform a Miraval Advisor that they are bringing a service animal prior to arrival.

Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability. Guests may be asked what work or tasks the animal has been trained to perform. Emotional support, therapy, comfort, or companion animals are not considered service animals under the ADA.

⇨ SMOKING

Miraval is a smoke-free environment and we ask that you refrain from smoking in your guest room and all public areas. A fee of $375 will be assessed to remove smoke odor found in guest rooms. Villa rentals may be more. As the safety and efficacy of e-cigarettes have not been fully studied, this policy applies to e-cigarettes as well.

⇨ HYDRATION

Staying hydrated will help you acclimate to our beautiful Sonoran Desert environment. We ask that you please take the necessary precautions while enjoying your visit. Be sure to wear sunglasses, use sunblock, exercise moderation in your outdoor activities and drink plenty of liquids. Water stations are located throughout the resort (see the map on the back cover of your Miraval Weekly Guide for cooler locations). Please bring your reusable water bottle to all classes and activities. Replenishing your body’s natural water supply daily will ensure comfort and health.

⇨ WILDLIFE

The desert is home to some of the most beautiful and resilient animals. Among the creatures that call this desert home include tortoises, the Gila monster, rattlesnakes, coyotes, vultures, tarantulas, and many other rare and enthralling species. Because our property rests in the heart of the Sonoran Desert, we recommend that you do not leave any windows or doors open, welcoming any desert wildlife into your room.

⇨ SAFETY & SECURITY

Your safety is important to us. Miraval security staff routinely patrol the resort property. Should you have any concerns, please dial the resort operator. All Miraval staff are required to identify themselves by department name prior to entering a guest room. Please activate the deadbolt for maximum security and privacy. If you see or hear any suspicious activity, please report your observations to management. Do not leave valuables in your room. Place valuables in the provided room safe.

⇨ 2024 RETREAT SPONSORSHIP INFORMATION

To partner with I AM WHOLEHEARTED, please contact info@iamwholehearted.com

⇨ I HAVE A QUESTION THAT ISN’T ANSWERED HERE. NOW WHAT?

No worries, email us at info@iamwholehearted.com and we’ll help you out! We receive a large number of emails each day, please be patient and we will respond to your email in the order received.